f99's Privacy Policy

1 Introduction

The f99 Casino platform places the highest priority on the privacy of its users' personal information. This Privacy Policy ("Policy") describes how f99 collects your information, why it is collected, how it is used, and with whom it may be shared. By opening an account on this platform, you are considered to have agreed to the terms of this Policy.

This Policy should be read together with f99's Terms and Conditions, as both documents together form the complete framework for use of the service. In case of any ambiguity between the two documents, this Privacy Policy applies to the extent it concerns data protection.

2 Data Collection

2.1 Information Collected at Registration

When you open an account with f99, the following information is collected from you:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Mobile number and email address
• Residential address
• Preferred payment method details (bKash, Nagad, Rocket, or Upay number)

2.2 Automatically Collected Information

Certain information is recorded automatically while browsing the platform:

• IP address and device identifiers
• Browser type and version
• Session duration and page view history
• Referral source (which site you came from)
• Device operating system and screen resolution

2.3 Transaction-Related Information

The following information is recorded during deposits, withdrawals, and gameplay:

• Transaction amount, date, and time
• Payment method used
• Game selection and betting history
• Bonus claims and wagering activity

3 Data Use

Collected information is used only for the following purposes:

1. Account management: To verify logins, recover passwords, and maintain account security.
2. Identity verification (KYC): To confirm age and verify information for fraud prevention. This process is also necessary for the security of your account.
3. Transaction processing: To complete deposits and withdrawals and to track bonus-related information.
4. Customer support: To help resolve your issues via live chat or email.
5. Promotional communications: To inform you of new offers and updates, with your consent. You may unsubscribe at any time.
6. Platform improvement: To analyse data in order to improve the user experience.
7. Safety and security: To prevent account hacking, fraudulent transactions, and unauthorised access.

4 Data Storage and Security

Your information is stored on secure servers and is always transmitted using SSL encryption technology. f99 applies industry-standard technical and administrative measures to protect data.

4.1 Technical Security Measures

• All data transmission encrypted with 256-bit SSL
• Regular security audits and vulnerability testing
• Two-factor authentication (OTP-based) available
• Automatic session timeout for inactive accounts
• Automatic alerts for suspicious login attempts

4.2 Data Retention Period

All data is retained while the account is active. Even after an account is closed, transaction records may be kept for a minimum of five years in accordance with legal requirements and financial regulations. Once this period has passed, data is securely deleted or anonymised.

5 Sharing Data with Third Parties

f99 may share information with third parties in limited circumstances. In each case, only the minimum necessary information is shared:

5.1 Payment Processors

The financial information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with those providers. These providers operate under their own privacy policies.

5.2 Game Providers

Anonymised gaming data may be used for the technical operations of game developers including Evolution, Pragmatic Play Live, JILI, and PG Soft. Personally identifiable information is never shared with them.

5.3 Legal Obligations

Information may be disclosed under court orders, valid requests from government authorities, or legal proceedings. Such disclosures are always kept as limited as possible.

5.4 Technology Service Providers

Contracted providers handle cloud storage, analytics, or fraud detection. They are bound to follow f99's instructions and may not use your information independently.

6 Cookies Policy

The f99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help remember your session information on subsequent visits.

6.1 Essential Cookies

These cookies are required for the basic functioning of the website — maintaining login sessions, managing security tokens, and protecting form data. The site will not work properly without them and they cannot be disabled.

6.2 Functional Cookies

These remember your preferred language, display settings, and some information from previous sessions, so you do not need to reconfigure settings every time you visit the site.

6.3 Analytical Cookies

Information about which pages are visited most and where users spend the most time is used to improve the site. This information is fully anonymous.

6.4 Cookie Controls

You can delete cookies or stop accepting new cookies at any time from your browser settings. However, this may limit some features of the site.

7 Your Rights

As an f99 user, you have the following rights regarding your personal information:

7.1 Right to Access

You can find out at any time what information f99 holds about you. Upon request by email, a full data report will be provided within 30 days.

7.2 Right to Correction

If any of your stored information is incorrect, you can request that it be corrected. Changes can be made directly from account settings or through customer support.

7.3 Right to Deletion

After closing your account and fulfilling legal obligations, you can request that remaining information be deleted. However, financial transaction records must be retained for a specified period for legal reasons.

7.4 Right to Data Portability

You can request that your information be exported in a structured, readable format. This is available through the support team.

7.5 Right to Opt Out of Promotional Communications

You can request to stop receiving marketing emails or messages at any time. This will not affect important service-related communications.

8 Payment Information Security

Transactions on f99 are completed through bKash, Nagad, Rocket, and Upay mobile banking services. These payment gateways are secured by their own security protocols.

f99 never stores your mobile banking PIN, OTP, or full account details. Only the transaction ID and the last few digits of the mobile number are recorded for transaction verification.

8.1 Safe Transaction Tips

• No f99 staff member will ever ask for your PIN or OTP over the phone — any such request is entirely fraudulent.
• If you notice any suspicious transactions on your account, inform the support team immediately.
• Avoid logging in or making payments over public Wi-Fi.
• Change your password regularly and use a strong password.

9 Minor Protection

f99 strictly does not provide services to anyone under the age of 21. Age is verified at the time of account registration, and in cases of doubt, additional verification via identity document may be requested.

If a minor has managed to open an account in any way, their parent or guardian may contact our support team to request that the account be closed. Upon receiving such a request, the account will be closed promptly and the associated information will be deleted.

We encourage everyone to read our Responsible Gaming guidelines to build responsible gambling habits.

10 Policy Changes

f99 may update this Privacy Policy from time to time. Changes may be prompted by the launch of new services, legal changes, or improvements to data protection measures.

For significant changes, users will be notified via their registered email or through a notification on the platform. Continued use of the platform after a policy change will be considered acceptance of the new policy.

The date of each version is noted at the top of this page. Previous versions can be provided by the support team upon request.

11 Contact

If you have any questions about this Privacy Policy, wish to request deletion of your data, or want to exercise your rights, contact the f99 support team through the details below:

To learn more about f99's services, read our About Us page, where the platform's goals and values are discussed in detail.