f99 Casino Terms and Conditions

f99 is an online gaming platform that provides casino games, sports betting and live dealer gaming services for Bangladeshi users. These Terms and Conditions ("Terms") govern your relationship with the f99 platform. Accessing the platform, creating an account, or playing any game means you have read these Terms and agreed to follow them.

1.1 Definitions

Certain words used in these Terms have specific meanings, which are set out below:

• "Platform" means f99's website, mobile app and all related services.
• "User" or "You" means any person registered on f99.
• "Account" means the personal gaming account created in the user's name.
• "Balance" means the total amount of funds held in the account, including both real money and bonuses.
• "Bonus" means any promotional benefit granted by f99, given under specific conditions.
• "Wagering" means the requirement to place a specified amount in bets before bonus funds become eligible for withdrawal.

1.2 Applicability

These Terms apply to all users of the f99 platform, regardless of their location or the device they use. Browsing the website, registering, making a deposit, or playing any game are all activities covered by these Terms.

f99 reserves the right to amend these Terms at any time. Continuing to use the platform after updated Terms are published means you have accepted those changes. We therefore recommend visiting this page regularly.

2.1 Registration Requirements

To create an account on f99, the following conditions must be met:

• You must be at least 21 years of age.
• All information provided during registration must be accurate, complete and up to date.
• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• You must register in your own name and for yourself — not on behalf of someone else or using another person's details.
• You are solely responsible for keeping your username and password completely confidential.

2.2 Account Security

If you notice any unauthorised access or unusual activity on your account, notify f99's 24-hour live chat support immediately. If a third party gains access to your account due to your own negligence, f99 will not be liable for any resulting financial loss.

You are advised to change your account password regularly and to avoid easily guessable passwords. Detailed information on our cybersecurity measures can be found in our Privacy Policy.

3.1 Age Verification Requirement

The f99 platform is for persons aged 21 or over only. Access by minors is strictly prohibited. At the time of registration, users confirm that they are over 21 years of age. f99 may at any time request a government-issued identity document or other supporting documents for age verification.

3.2 KYC Process

To ensure a safe and transparent service, f99 follows a Know Your Customer (KYC) process where required. Under this process, users may be asked to submit a copy of their national identity card, passport or other valid identity document. f99 reserves the right to hold large withdrawal requests until KYC is completed.

Protecting users' personal information is a priority for f99. Details on how your information is collected, stored and used are described in our Privacy Policy.

4.1 Deposits

The following mobile banking methods can be used to deposit funds on f99: bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳100.

Deposited funds are generally added to your account promptly. If there is a delay for any reason, support is available via live chat or email. Deposits must be sent from a mobile banking account registered in your own name.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawals generally take 5 to 30 minutes to complete. f99 may verify your identity before processing a withdrawal request.

• Withdrawal methods: bKash, Nagad, Rocket, Upay.
• Withdrawals must be made to the same mobile banking number that was used to make the deposit.
• Specific wagering requirements must be met before bonus balance can be withdrawn.
• f99 reserves the right to hold or cancel withdrawals in cases of fraudulent or suspicious activity.

4.3 Third-Party Payments

Depositing or withdrawing using another person's account is strictly prohibited. If such a transaction is detected, the relevant account may be temporarily or permanently closed and its balance may be forfeited.

5.1 Welcome Bonus

A 100% bonus of up to ৳10,000 is available on your first deposit at f99. Before withdrawing this bonus, you must wager the bonus amount 25 times. Example: depositing ৳1,000 gives you a ৳1,000 bonus for a total balance of ৳2,000; to withdraw the bonus, wagering of ৳1,000 × 25 = ৳25,000 must be completed.

5.2 Other Promotions

f99 regularly offers various promotional offers. Each promotion has its own applicable terms:

• f99 Weekly Reload Bonus: 20% bonus every week, up to ৳5,000; wagering 20x; minimum deposit ৳100.
• f99 Cricket Festival Bonus: 30% bonus, up to ৳8,000; wagering 25x; once per day in the sports section.
• f99 Monday Slots Special: 50% bonus in the slots section every Monday, up to ৳6,000; wagering 22x.
• f99 Birthday Special Gift: Up to ৳1,500; wagering 15x; once per year on a verified account.
• f99 Refer a Friend Reward: Up to ৳2,000 per successful referral; wagering 10x.

5.3 General Bonus Rules

• The same promotion cannot be claimed on multiple accounts.
• Withdrawing real money balance before the bonus conditions are met may result in the bonus being cancelled.
• If a bonus has a specific validity period, wagering must be completed within that time.
• f99 reserves the right to change, suspend or discontinue any promotion at any time.
• If you have questions about any promotion, please see our FAQ section.

6.1 Game Operation

All games on f99 are operated by third-party game developers. Each game has its own rules and RTP (Return to Player). If a game result is voided due to a technical issue, the stake for that bet will be returned to the account.

6.2 Technical Errors

If a software or server error results in an abnormal win or situation, f99 reserves the right to declare that result void. Under the principle of "Malfunction voids all pays and plays", all games during the period of a technical error may be considered void.

6.3 VIP Program

Based on regular play, users can participate in f99's VIP program across four levels: Bronze (weekly cashback up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%) and Platinum (up to 0.8%). Weekly cashback depends on the net loss for that week. Example: a Gold member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.6% = ৳120 cashback. Advancement to a higher level depends on consistent gaming activity.

7.1 Prohibited Conduct

Engaging in any of the following activities may result in account closure and balance forfeiture:

• Claiming bonuses or promotions using multiple accounts.
• Registering with false or forged identity documents.
• Placing artificial bets with the intention of circumventing bonus conditions (for example, placing opposing bets on the same game).
• Using any automated software, bots or scripts to play games.
• Making transactions using a third party's account.
• Attempting to exploit any technical vulnerability of the platform to gain an unfair advantage.
• Using the platform for money laundering or any illegal financial activity.
• Insulting, threatening or defrauding other users.

8.1 Account Closure by f99

f99 may temporarily or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Detection of fraudulent or deceptive activity.
• Failure to provide satisfactory information during KYC verification.
• The account remaining inactive for an extended period (generally more than 12 months).

Before an account is closed, the opportunity to withdraw any valid balance (real money, not bonus) will be provided, unless the closure is due to fraud.

8.2 Account Closure by the User

You may close your account yourself at any time. To do so, contact the support team via live chat or email. The opportunity to withdraw any remaining real money balance will be provided before the account is closed. To request self-exclusion, the process described in our Responsible Gaming section must be followed.

9.1 Liability Limits

f99 will not be liable in the following cases:

• Loss caused by technical errors, internet disruption or failure of a third-party service.
• Loss caused by the user's own negligence or by sharing account details with another person.
• Financial loss resulting from the normal outcome of placing bets.
• Service interruption caused by any event outside f99's control.

9.2 Indemnification

You are obliged to compensate f99 for any loss, claim or legal costs incurred by f99 as a result of your breach of these Terms. This includes third-party claims, administrative expenses and legal fees.

10.1 Data Collection and Use

f99 collects users' personal information solely for the purposes of providing services, verifying accounts and ensuring security. Information is not sold or rented to third parties. Detailed rules on data management can be found in our Privacy Policy.

10.2 Security Measures

f99 uses SSL encryption and other modern technologies to keep user data and transactions secure. However, 100% security on the internet cannot be guaranteed, so users are advised to stay cautious — especially when logging in over public Wi-Fi.

11.1 Commitment to Responsible Play

f99 believes gaming is for entertainment, not as a source of income. The platform has various measures in place to protect users. Users can set deposit limits, session time limits, or self-exclusion if they wish.

11.2 More Information

To learn more about all responsible gaming rules, tools, and support, read our Responsible Gaming Guide. It covers self-assessment, signs of addiction, and how to get help.

12.1 Changes to Terms

f99 reserves the right to amend these terms at any time. For significant changes, users will be notified as far in advance as possible. Continued use of the platform after updated terms take effect will be considered acceptance of the new terms.

12.2 Severability Clause

If any provision of these terms is found to be invalid or unenforceable, the remaining terms will continue in full effect. The invalidation of one provision will not affect the validity of the others.

12.3 Entire Agreement

These terms, the privacy policy, and any other specific promotional conditions together form the entire agreement between f99 and the user. Any prior verbal or written discussions or agreements are replaced by these terms.

12.4 Contact

If you have any questions or complaints about these terms, contact f99 via 24-hour live chat support or email us at: [email protected]. Support is available in both Bengali and English.