Play safely and responsibly at f99
Gaming is for enjoyment — not for stress or harm. At f99 casino, we treat every member's safety as our highest priority. Set your own limits and keep entertainment in check.
Why is responsible gaming important?
Online betting and casino games are a legitimate form of entertainment for millions of people. But when gaming goes out of control, it can have a serious impact on personal, family, and financial life. At f99, we believe genuine enjoyment is only possible when every member plays consciously and within their own means.
The key to responsible gaming is this — only spend the time and money that, if lost, would not cause problems in your daily life. The healthiest habit is to avoid chasing losses by placing more bets. Our Terms and Conditions set out the responsible gaming obligations in detail — every member should read them at least once.
f99 casino monitors each member's gaming patterns and proactively offers support when needed. Our goal is not just to run an entertainment platform, but to maintain a safe environment where every person can enjoy themselves at their own pace and within their own limits.
f99's commitments
- Not opening accounts for anyone under 21
- Giving members the option to set deposit limits
- Acting on self-exclusion requests promptly
- Offering support when concerning behaviour is identified
- Keeping 24/7 support available in Bengali
- Keeping all member data secure
Self-limits and protection tools
f99 provides several tools to help you manage your own gaming habits. You can activate any of them by contacting our support team at any time.
Deposit limit
Decide in advance the maximum amount you want to deposit per day, per week, or per month. Once the limit is reached, no further deposits will be accepted.
Session time limit
Set a limit on how long you want to play in one sitting. You will receive an automatic alert when the set time is up.
Temporary account pause
If you need a short break, request a temporary account suspension for anywhere from 24 hours to six weeks.
Self-exclusion
If you want to stop playing for an extended period, apply for a permanent or long-term self-exclusion. Once in effect, the period cannot be shortened.
Gaming history review
View your deposit, withdrawal, and betting history at any time. Understanding your own patterns is the first step to staying aware.
Contact the support team
If you have any concerns, contact our 24/7 live chat or email directly — you will get a fast response in Bengali.
Warning signs of a problem
Be alert if you notice any one or more of the following signs in yourself — it may be time to seek professional support:
- Feeling a repeated urge to bet beyond your budget
- Trying to recover lost money by placing more bets
- Deciding to stop but returning to gaming repeatedly
- Hiding your gaming from family or friends
- Losing focus on daily responsibilities and only thinking about gaming
- Borrowing money or using savings to cover gaming costs
- Feeling restless, anxious, or irritable when unable to play
Healthy gaming habits
Following a few simple rules keeps gaming within the bounds of entertainment at all times:
- Set a specific budget before you play and stick to it
- Treat gaming as entertainment, not as a source of income
- Avoid playing when you are tired or under stress
- Never bet while under the influence of alcohol or substances
- Take regular breaks — avoid playing for long stretches at a time
- Talk openly with family or a trusted friend
- Even after a win, stay within your set limits — resist the urge to keep going
Check your own situation
Ask yourself the following questions
If most of your answers are "yes", consider seeking support.
These questions are for awareness only — they are not a substitute for medical or psychological assessment. See the section below for professional help.
Where to find help
Acknowledging a problem is not weakness — it takes courage. You are not alone, and there are many ways to get support.
f99 live chat
Talk to our support team directly in Bengali at any time of day or night. Requests for self-exclusion or deposit limits can also be made here.
Email Support
If you prefer to write, send a message to our support email. Our team responds in both Bengali and English.
Family and friends
Open up to a trusted family member or friend. Support from loved ones is often the most effective help of all.
Professional counselling
Consult a mental health specialist or counsellor. This service is available at mental health centres and government hospitals across Bangladesh.
For parents and guardians
If a member of your family is a minor and shows an interest in online gaming or betting, act now. Creating an account at f99 for anyone under 21 is strictly prohibited.
Use parental control software on your devices and have open conversations with children and teenagers about online safety. Our Privacy Policy contains clear guidelines on protecting the data of minors.
How does self-exclusion work?
Self-exclusion is a feature through which a member can voluntarily close their own account for a set period or permanently. During this time, logging in or placing bets will not be possible.
To apply for self-exclusion, contact f99's 24/7 live chat or send a request to the support email. Once your request is received, it will be acted on promptly.
No promotional messages will be sent from f99 while self-exclusion is active. The account cannot be reactivated before the period ends. For long-term self-exclusion, a defined process must be followed to reactivate the account.
Answers to common questions about responsible gaming can be found on our FAQ page — where self-exclusion, deposit limits, and other protection tools are covered in detail.
Steps to self-exclude
Let the 24/7 support team know that you want to self-exclude.
Pick a short-term break or a long-term suspension — whichever suits your needs.
Account ownership will be verified for security purposes.
Your account will be deactivated promptly after the request is received and you will be notified of confirmation.